Returns

The Act on Market Practices (WMPC) provides that within a period of 14 calendar days the Buyer may return the product without any consequences in the sense of penalties or statement of reasons. This is called the right of renunciation. In pursuance of section 47, §4, 2° of the WMPC any products that imply foodstuffs. Such products consequently do not qualify for return.

According to our returns policy, Teatonic offers a 30-day free of charge right of renunciation. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. To exercise your right of renunciation, you must inform us by writing (letter sent by post or email) of your decision to withdraw from this contract by an unequivocal statement within 30 days from the date of purchase. We encourage you to use the following form:

To :

Teatonic BVBA
Fazantenlaan 26
1950 Kraainem
Belgium
Email: service@teatonic.com


I hereby give notice that I withdraw from my contract of sale of the following goods:  _______________

Ordered on (*)/received on (*):  __________________________________________________________

Name of customer:  ____________________________________________________________________

Address of customer:  ___________________________________________________________________

Signature of customer (only if this form is notified on paper):  ___________________________________

Date: _______________________________________________________________________________

(*) Delete as appropriate.

To complete your return, the returned products should be sent back in the original packaging and with a receipt or proof of purchase to the following address:

BME for Teatonic
Henry Fordlaan 62
3600 Genk
Belgium

You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, we will reimburse all payments we receive from you, including the costs of supply (with the exception of the additional costs arising from the fact that you have chosen a different method of delivery than that offered by us – Standard). In addition, we don’t guarantee that we will receive your returned item, so please also consider using a trackable shipping service or purchasing a shipping insurance for the market value of the returned items.

Refunds

Upon reception of your return, we will send you an email to notify you that we have received your returned item, also notifying you of the approval or rejection of your refund.
If your return is approved, we will proceed to your refund within fourteen days from the date on which the notification has been received, and a credit will automatically be applied to your credit card or original method of payment, unless you have expressly agreed otherwise. Please note that it may take some time before your refund is officially posted on your bank account or credit card.